Question 1

How long does an item take for delivery?

Accepted Answer

Please allow 5-7 business days to receive your items.

Question 2

Can I return an item?

Accepted Answer

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Question 3

What type of payment do you accept?

Accepted Answer

We accept all major credit cards and debit cards.

Question 4

Can I order in bulk?

Accepted Answer

Yes wholesale option is available. Please email dstallings@live.net for your request.

Question 5

Refunds

Accepted Answer

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you regarding the status of your refund after inspecting the item. If your return is approved, we will initiate a return to your original method of payment.

Question 6

Exchanges

Accepted Answer

If you would like to change an item for a different one, please return the original item and place and a new order. You will be refunded for the original item as per our refund policy above.

Question 7

Return Shipping

Accepted Answer

You will be responsible for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Question 8

How to contact us?

Accepted Answer

If you have any questions on how to return your item to us at, customercare@23trolleystop.com.

Frequently asked questions